Advantage remote support
Let’s connect to your store computer
This takes about two minutes. Please stay on the phone with our support team.
You must open this page on the store computer — not on your phone.
1. Download Remote Support
Click the blue button once. Your download should appear near the top-right corner of Chrome or Microsoft Edge.
After the download
- Open the downloaded file. Look near the top-right corner of your browser and click the downloaded TeamViewer file.
- Click Yes. If Windows asks whether you want to allow this app to make changes, click Yes.
- Finish the installation. Keep the recommended options selected.
- Click Allow. If TeamViewer asks whether Advantage may manage this computer, click Allow.
- Tell us when it is finished. Leave the store computer turned on and connected to the internet.
Cannot find the download? Press Ctrl and J together to open your Downloads.
If an unexpected security warning appears, stop and call support. Do not bypass the warning.